Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2013-12-18T01:55:17+00:00

    I too have the bitlocker blue page problem.  Went through routine & retrieved my recovery key -- entered only to get the blue bitlocker page again. 

    This is what appears on the page --

     

       :(   Your PC ran into a problem and needs to restart.  We're just collecting some error info, and thna we'll restart for you. (0% complete)

     

    Any ideas out there?

    Hold the power button for 10 seconds to force it to shut down... then when it turns off hit the power button to start up like normal..what i did when it happened to me

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  2. Anonymous
    2013-12-18T01:23:31+00:00

    I too have the bitlocker blue page problem.  Went through routine & retrieved my recovery key -- entered only to get the blue bitlocker page again. 

    This is what appears on the page --

       :(   Your PC ran into a problem and needs to restart.  We're just collecting some error info, and thna we'll restart for you. (0% complete)

    Any ideas out there?

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  3. Anonymous
    2013-12-17T22:01:29+00:00

    I just tried setting up a second account on my surface now I can log in under 2 different names and still don't have a bitlocker code. It was worth a shot.

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  4. Anonymous
    2013-12-16T22:01:54+00:00

    Greetings BrianneMetzger,

    You can try setting up a second Microsoft Account on your Surface and listing it as an Admin account, then checking to see if the Bitlocker key is saved to it.

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