Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-21T15:24:10+00:00

    most of those look like older drivers. keep us posted and let us know if the issue IS fixed.

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  2. Anonymous
    2017-11-21T15:02:43+00:00

    can you please post a screen shot on the Windows Update history ?

    >There were a few driver updates last night and I think it has fixed the issue. I didn't have the problem this morning. But I need more time to confirm. PS. I'm on the insider build 17040

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-21T14:57:04+00:00

    can you please post a screen shot on the Windows Update history ?

    >There were a few driver updates last night and I think it has fixed the issue. I didn't have the problem this morning. But I need more time to confirm. PS. I'm on the insider build 17040

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  4. Anonymous
    2017-11-21T13:56:59+00:00

    There were a few driver updates last night and I think it has fixed the issue. I didn't have the problem this morning. But I need more time to confirm. PS. I'm on the insider build 17040

    Also don't move to the insider build to solve this issue coz it's pretty buggy. I have a powershell script that I was using all along as a work around since it didn't need me to restart or disable hibernate or fast start up.

    Can anyone else confirm they received new drivers last night?

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