Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-20T08:24:21+00:00

    This worked for me. Looking forward for the permanent fix!

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  2. Anonymous
    2017-11-19T17:45:20+00:00

    As on 19. november the problem is still up to date. The Surface Book is Microsoft's reference design of a Notebook and they are not capable of releasing a working update. Really, you can't fix a driver bug in 2 months? And no, I won't put any more effort in it and roll back.

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  3. Anonymous
    2017-11-19T00:12:06+00:00

    Yea that disabling/re-enabling makes sense. And it worked for me as well. So maybe the permanent answer to our problem is a driver roll back?

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-18T16:20:51+00:00

    I'm a MVP/Community Moderator and don't have any inside info on timing of a fix.

    I was told that the FCU was no longer being offered automatically to SB and SP4

    customers, so I was surprised by this report. All I can suggest is rolling back

    again and

    https://www.computerworld.com/article/3232632/microsoft-windows/how-to-block-windows-10-fall-creators-update-from-installing.html

    (And I understand your anger..)

    >To work around this issue i uninstalled the fall update last week. However this morning my surface book reinstalled the fall update. Do i have to disable all windows updates to stop the fall update from auto installing?

    >

    >

    >

    >Also, what is the ETA on a driver fix?

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