Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

260 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-11-18T16:08:52+00:00

    Hello,

    To work around this issue i uninstalled the fall update last week. However this morning my surface book reinstalled the fall update. Do i have to disable all windows updates to stop the fall update from auto installing?

    Also, what is the ETA on a driver fix?

    Thank you

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-17T15:14:30+00:00

    for me  https://aka.ms/Tso2c3 comes up 'your account does not have access'..?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-11-17T15:01:29+00:00

    This was the most helpful advice 

    Open device manager,  Click on human interface devices to expand it and it stop and restart this service: Intel(R) Precise Touch Device

    now if someone has a quick Power Shell script for this we are good to go until MSFT fixes it for real. 

    Thank you

    Sean

    Here is a quick powershell script

    if (!([Security.Principal.WindowsPrincipal][Security.Principal.WindowsIdentity]::GetCurrent()).IsInRole([Security.Principal.WindowsBuiltInRole] "Administrator")) { Start-Process powershell.exe "-NoProfile -ExecutionPolicy Bypass -File "$PSCommandPath"" -Verb RunAs; exit }

    Get-PnpDevice| Where-Object {$_.friendlyname -like "Intel(R) Precise Touch Device"} | Disable-PnpDevice -Confirm:$false

    sleep 4

    Get-PnpDevice| Where-Object {$_.friendlyname -like "Intel(R) Precise Touch Device"} | Enable-PnpDevice -Confirm:$false

    Now this can be automated using task scheduler by letting this code run everytime the PC wakes up. Also if you want to run if in task scheduler you will need to do the following command to allow scripts to be run

    run as administrator and run: Set-ExecutionPolicy RemoteSigned

    and answer Yes to All

    or you can just right click and run this everytime you notice touch is not working

    One last thing. You need to save this in a text file with a .ps1 extension

    Was this answer helpful?

    0 comments
  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-17T14:44:40+00:00

    Input and Interaction, Pen will work just fine

    >What Category, Subcategory, and Problem Type would engineering like me to use when submitting this bug?

    Was this answer helpful?

    0 comments