Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-21T17:16:26+00:00

    I really hope it fixed it for you. Could you report back in a day or two to confirm if it fixed it for good? If so, ill definitely try the insider build to test it myself.

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  2. Anonymous
    2017-11-21T17:02:40+00:00

    Im on build 15063.674 (pre-FCU) and my HIDClass Driver is 1.2.0.83 (2017-01-26). Im still having issues. Didnt get any firmware updates either.

    So it does mean I have different version drivers and possibly this has even fixed it

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  3. Anonymous
    2017-11-21T15:40:56+00:00

    Can someone look up these drivers in their device manager and compare the version number they have on their device?

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  4. Anonymous
    2017-11-21T15:33:14+00:00

    I also cannot found the image when opening the conversation through the email. But, when I check the thread through the website I could see the image.

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