Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-13T06:57:35+00:00

    Thanks for the pointer Barb. Will be sure to get some feedback data sent back next time it hits. Strange that the touch pad driver being toggled fixes it temporarily.

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  2. Anonymous
    2017-11-13T02:53:53+00:00

    this has worked fine for me since a week

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  3. Anonymous
    2017-11-13T02:15:50+00:00

    I tried to turn it off in the power plan options and it worked for an hour or two, but stopped working after that. Does the powershell cmd do the same thing?

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  4. Anonymous
    2017-11-13T01:42:06+00:00

    Thanks for the reply, but no, this does not fix my problem.I'm using a 2016 Surface Book. I've had this issue since i bought the laptop. Multi-touch and the pen tip (Bluetooth button still works and the pen is still paired) stop working after around 30

    minutes of heavy pen use. Only way to fix it for me is to restart, which is very annoying in the middle of a lecture or a math problem. Im going to try JoseSusa's fix and report on it. I also downgraded to my previous build, but it probably wont fix it since

    it was doing it prior to the Creators Fall Update...

     you can also disable hibernate from powershell. run powershell in admin and run the command powercfg.exe /hibernate off

    This works but make sure not to leave the device on sleep for too long or you will be running out of battery

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