Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-12T18:11:26+00:00

    Hi David,

    If your Surface Pen wouldn't work as expected, we suggest you to follow the troubleshooting steps provided on this link.

    Should you need further assistance, feel free to get back to us.

    Regards.

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  2. Anonymous
    2017-11-12T17:02:04+00:00

    Thanks for the reply, but no, this does not fix my problem.I'm using a 2016 Surface Book. I've had this issue since i bought the laptop. Multi-touch and the pen tip (Bluetooth button still works and the pen is still paired) stop working after around 30 minutes of heavy pen use. Only way to fix it for me is to restart, which is very annoying in the middle of a lecture or a math problem. Im going to try JoseSusa's fix and report on it. I also downgraded to my previous build, but it probably wont fix it since it was doing it prior to the Creators Fall Update...

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-12T10:50:31+00:00

    This has impacted customers after installing the Fall Creators Update. Does

    pinch to zoom fail as well when in this condition? others have found that going

    into device manager and disabling/enabling the "Intel(R) Precise Touch Device"

    in device manager made both the pen and the multi-touch work again. Less

    disruptive than restarting. And the problem will probably re-occur.

    Open device manager,  Click on human interface devices to expand it and it

    should be near the bottom of the list. This is a temporary fix and the issue may

    return, but for now, it is the only work around. Engineering asked that anyone

    afflicted with this use the Feedback Hub App to send in a bug while in the bad

    state before disabling/re-enabling so that they can get the logs.

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  4. Anonymous
    2017-11-12T01:26:53+00:00

    I have exactly the issue you are describing. If you ever find a solution, i would really be grateful if you replied to my post. I really hope this gets fixed.

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