Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-09T13:10:42+00:00

    Me too, with surface pro 4. I've temporally risolved disabiliting/reabiliting Intel precision touch driver

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  2. Anonymous
    2017-11-09T12:24:44+00:00

    Does pinch to zoom fail as well when in this condition? others have found that going into device manager and disabling/enabling the "Intel(R) Precise Touch Device" in device manager made both the pen and the multi-touch work again. Less disruptive than restarting. And the problem will probably re-occur.

    Open device manager,  Click on human interface devices to expand it and it should be near the bottom of the list. This is a temporary fix and the issue may return, but for now, it is the only work around.

    Engineering asked that anyone afflicted with this use the Feedback Hub App to send in a bug while in the bad state before disabling/re-enabling so that they can get the logs.

    feedback hub app?

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  3. Anonymous
    2017-11-09T12:23:03+00:00

    I have this problem on both a Surface Book and a Surface Pro 4 since I installed the Fall Creators Update. The workaround suggested by Barb Bowman (disabling and enabling the

    "Intel(R) Precise Touch Device" driver) is solving the problem at the moment. As she stated, this is just a workaround:

    please Microsoft fix this! We can't do all this "driver dance" when we need a working pen during a meeting, lesson, etc!

    After a while of doing this short term fix my surface book now no longer has any pen input.

    Its become permanently broke.....

    But works with finger touch etc...

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  4. Anonymous
    2017-11-09T11:43:23+00:00

    I have the same problem. My pen doesn't work after the update. I can associated the pen but it doen't work.

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