Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-09T18:41:25+00:00

    I have the same problem on Surface Book with Windows 10 Pro v 1709 build 16299.19. I have to disable Intel Precise Touch Driver and enable it again every time I open my surface book. I hope that Microsoft cares about their product and can fix the device driver asap. My previous Surface book did not have this problem, but it had another issue that my Surface Arc Mouse and Pen's eraser stop working after Sleep/Hibernation. Microsoft sent my current Surface Book replacement, but I immediately ran into this problem. I called Microsoft Tech Support, but the gentleman was so rude, and blamed on the battery of Pen and hanged up on me. Sad to see Microsoft team is going down on quality and courtesy.

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  2. Anonymous
    2017-11-09T18:34:07+00:00

    I have the same problem on Surface Book with Windows 10 Pro v 1709 build 16299.19. I have to disable Intel Precise Touch Driver and enable it again every time I open my surface book. I hope that Microsoft cares about their product and can fix the device driver asap. My previous Surface book did not have this problem, but it had another issue that my Surface Arc Mouse and Pen's eraser stop working after Sleep/Hibernation. Microsoft sent my current Surface Book replacement, but I immediately ran into this problem. I called Microsoft Tech Support, but the gentleman was so rude, and blamed on the battery of Pen and hanged up on me. Sad to see Microsoft team is going down on quality and courtesy.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-09T14:12:33+00:00

    > verify that the driver is enabled in device manager and restart your Surface. Does the pen work then?

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-09T14:10:00+00:00

    > if the Feedback Hub App is not on your Surface, you can download it from the Windows Store.

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