Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-09T03:43:09+00:00

    after the automatic update to windows 10 fall creators update. I did not choose this by the way!!! It just said updating windows don't power off. When everything restarted, problems began immediately. Surface Pro 4 now is SLOW, pen doesn't work correctly, when I try to highlite it only does 1 word at a time if it highlites at all!

    **Moved from: Surface / Surface Pro 4 / Install, update, and repair**

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-08T11:58:14+00:00

    > If you don't have the app on your Surface, you can download it from the Windows Store. But search for Feedback Hub from the Cortana/Search box.

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  3. Anonymous
    2017-11-08T08:54:27+00:00

    I have this problem on both a Surface Book and a Surface Pro 4 since I installed the Fall Creators Update. The workaround suggested by Barb Bowman (disabling and enabling the "Intel(R) Precise Touch Device" driver) is solving the problem at the moment. As she stated, this is just a workaround: please Microsoft fix this! We can't do all this "driver dance" when we need a working pen during a meeting, lesson, etc!

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  4. Anonymous
    2017-11-08T01:04:32+00:00

    >Did this happen after installing the Fall Creators Update? If yes, does pinch to zoom fail as well when in this condition? others have found that going into device manager and disabling/enabling the "Intel(R) Precise Touch Device" in device manager made both the pen and the multi-touch work again. Less disruptive than restarting. And the problem will probably re-occur.

    >Open device manager,  Click on human interface devices to expand it and it should be near the bottom of the list. This is a temporary fix and the issue may return, but for now, it is the only work around. Engineering asked that anyone afflicted with this use the Feedback Hub App to send in a bug while in the bad state before disabling/re-enabling so that they can get the logs.

    Can you direct me to the Feedback Hub App? When I disable the "Intel(R) Precise Touch Device" I get a warning that says the changes cannot be made until a restart occurs. Restarting the SurfaceBook fixes the original pen issue for a time.

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