Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-03T04:52:01+00:00

    I have had the same issue.  I have now had to disable then enable the Intel(R) Precise Touch Device in the device manager 3 times since doing the update on 10/26/17. It works for a while but then I have to do it again.  Is there any fixes come for this?  Or is it something wrong on my machine if I have to keep doing it?

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  2. Anonymous
    2017-11-03T04:26:21+00:00

    This works for the Surface Book as well! (it should for any Surface product, I think) Thank you so much, I was at my wits end after trying every possible thing I could think of.

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  3. Anonymous
    2017-11-03T03:53:43+00:00

    Thank you, will try it and report back

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T15:36:52+00:00

    For now, you may have to repeat this fix - hopefully Microsoft will issue a

    firmware/driver update to fix it permanently.

    >>Is there a way to fix it forever , or do i have to keep doing it.

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