Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-05T11:12:19+00:00

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  2. Anonymous
    2017-11-05T04:35:37+00:00

    I have the exact same issue (pen no longer works, but pen button does). Some more info:

    • Multi touch IS working
    • Disableing / enabling the intel precise touch driver has no effect
    • Shut down / boot up has no effect

    This is really annoying... it was working a few days ago before the fall update. I use the pen frequently. If its not fixed soon I will have to return the device.

    Please fix soon!

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-03T16:52:33+00:00

    Engineering asked that you (and anyone else) afflicted with this use the Feedback Hub App to send in a bug while in the bad state before disabling/re-enabling so that they can get the logs.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-03T11:30:27+00:00

    I certainly hope so. I've sent email for several days running without getting a

    response. I just sent another email.

    >>Is there any fixes come for this?

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