Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-02T15:11:07+00:00

    Thank you. This was something that was bothering me a lot. 

    I had to restart to get the pen to work. The buttons worked, but the tip was not responding. 

    I disabled and enabled "intel precise touch" and it worked like a charm. thank you so much. 

    Is there a way to fix it forever , or do i have to keep doing it.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T13:06:29+00:00

    there are lots of reports of this.

    Does pinch to zoom fail as well when in this condition? others have found that

    going into device manager and disabling/enabling the "Intel(R) Precise Touch

    Device" in device manager made both the pen and the multi-touch work again. Open

    device manager,  Click on human interface devices to expand it and it should be

    near the bottom of the list. This is a temporary fix and the issue may return,

    but for now, it is the only work around.

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  3. Anonymous
    2017-11-02T12:21:51+00:00

    since the insider release my pen does not work until I reboot my machine when I turn it on

    [Moved from: Surface / Surface Book / Install, update, and repair]

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T11:21:46+00:00

    Agreed, a permanent fix is needed ASAP. Please mark the above as answered to close this out for now.

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