Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-02T11:16:51+00:00

    yes this fix is way better than restarting and I hope there will be a permanent fix soon.

    thanks

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T11:13:55+00:00

    Others have reported that the issue returns and they have to repeat the procedure, but I don't know how long the temporary fix will last. As I said, this is a work around that is less destructive than having to close all apps and files and restart. And at this time, there is no other fix or information. I suspect that it will be fixed with a driver update.

    This is the best I can offer at this time. I've escalated again to an internal contact based on your first post above (and have been escalating all reports of this issue).

    Hopefully, there will be a permanent fix soon.

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  3. Anonymous
    2017-11-02T11:09:02+00:00

    Yes disabling/enabling the "Intel(R) Precise Touch Device" in device manager made them work again thank you very much.

    but I have to wait and see if they will still be working after an hour or 2 unlike the restarting which fix the issue for just an hour.

    thanks for your fast response.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-02T11:04:37+00:00

    (I see that multi touch is failing - which IS pinch to zoom, so I'm pretty sure this is your issue).

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