Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-10-26T16:11:32+00:00

    Bas --

    Just my opinion, but I'd hang on to that Surface Book.  When I first bought my Surface Book in the summer of 2016, Microsoft was *highly* responsive to Surface-specific bugs.  Hands down the best laptop I've ever owned, so I'm a big Surface Book fan.  In this same post, MVP Barb found a workaround -- take a look.  Not the most convenient, but I'm thinking MSFT will continue to be responsive to quashing bugs with their signature hardware.

    Sean

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-26T12:30:12+00:00

    there is another post that said

    "I found that another symptom of the issue is that multi-touch stops working

    (e.g. you can no longer pinch to zoom)

    Not really a solution, more of a hint as to the issue: I found that when this

    occurs disabling/enabling the "Intel(R) Precise Touch Device" (under Human

    Interface Devices in Device Manager) does get it to work again."

    can you tell me if this kludge works for you? not a solution but a clue. I've

    already emailed an internal contact, but the more data I have, the better.

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  3. Anonymous
    2017-10-26T11:51:24+00:00

    I do have a Surface Book, Barb. Thank you.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-26T10:05:04+00:00

    Do you also have a Surface Book? If not, which Surface do you have?

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