Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-27T10:16:29+00:00

    did this start after you installed the FCU? I've seen similar reports, but on

    Surface Book

    https://answers.microsoft.com/en-us/surface/forum/surfaccesso-surfpen/surfacebook-pen-not-writing-but-connected-and/8ed3bd61-e8fb-4d0a-be46-a7c4b8b2949b?messageId=65db1025-30d9-45c3-9cd7-3644f8aad13b

    and was wondering if you are experiencing something similar.

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  2. Anonymous
    2017-10-27T08:08:20+00:00

    I presume you are aware there are multiple files with multiple version numbers right?

    Seriously, this is very patronizing.

    Edit: As a heads up, I have already done this step. So this is not at all useful information. I've been aware of these files for some time.

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  3. Anonymous
    2017-10-27T07:42:46+00:00

    i will do this tonight, hopefully it will work as a short term fix until it gets fixed.

    Just unsure whether i should return my SB and keep the old pro 4 ....

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  4. Anonymous
    2017-10-27T04:32:09+00:00

    Thank you for keeping us in the loop.

    In the previous link we provided, you need to look for the .msi file. It includes the latest drivers and firmware for your Surface Pro 4. It will install all drivers automatically.

    Please let us know what happens after. We're here in case you need more help.

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