Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-26T10:04:23+00:00

    Do you also have a Surface Book? If not, which Surface do you have?

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  2. Anonymous
    2017-10-25T22:13:38+00:00

    How do you un-install the updates?

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  3. Anonymous
    2017-10-25T20:18:39+00:00

    Rather annoying as ive never had this problem with my surface pro 3 nor pro 4?

    How have they managed to cock it up so badly when surface pro 3 and 4 run smoothly yet run off same tech?

    Really annoying!!

    So annoying that I decided to go back to the previous version (via the recovery option) and pause updates for the next 35 days: I need to be able to write on the screen, that's what I bought the Surface Book for!

    Let's see if tomorrow after some use still works or the problem reappears (fingers crossed).

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  4. Anonymous
    2017-10-23T15:11:22+00:00

    The troubleshooter method worked for me perfectly,.!!

    Thank You!

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