Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-10-22T02:38:29+00:00

    Hi Laura,

    To help you with your concern, we suggest that you follow the steps in the link provided by Mark.

    Let us know the outcome.

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  2. Anonymous
    2017-10-21T11:16:24+00:00

    Barb,

    I already went through resetting the surface. Going to troubleshooting device and hardware fixed the issue. Thanks

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  4. Anonymous
    2017-10-20T23:50:40+00:00

    Hi,

    You have presented some great points and details in your post about your concern with your Surface Pro Pen. Random issues like this is one of the toughest to diagnose. Before we get into more advanced troubleshooting, there are some few things we need to confirm:

    • Have you tried installing and updating the drivers and firmware specifically for Surface Pro 4? If not yet, it will be a good idea to do so: Surface Pro 4 Drivers and Firmware.
    • We recognize that you've made an emphasis on providing generic troubleshooting. However, we need to clarify if you've tried the solution steps found in this support article: Troubleshoot Pro Pen.

    We look forward to hearing from you.

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