Microsoft Surface Book Class Action Lawsuit

Hello Rob:

Sorry to hear about the issue with your Surface computer. Nothing like having something so fustrating happen and then get no help whatsoever.

I have been swamped at work (after purchasing a new Dell computer) so I have not had time to look into a class action law suit yet. But, trust me, I will!.

I'm keeping record of all the contacts that have reached out to me and will add you to this list.

Suzie

I too would be willing to join the lawsuit. I am on my second surface book that was replaced by microsoft last summer. about a month ago (9 months after receiving it), this NEW one had the batter start bulging. I called Microsoft and they said it was out of warranty. Evidently, the replacement i received last summer only had 90 days and I was somehow supposed to know that it was up to me to extend the warranty.

Horrible product, horrible support, just a horrible experience all around considering it is MICROSOFT that is selling a product that clearly has a manufacturing defect.

I am an engineering manager for a new adaptation of technology for the treatment of cancer. Proton Therapy. I purchased this from my own money as the book was ideal for walking the system with the tablet only, yet still having access to my corporate domain. I certainly am not going to waste time chasing a company to support it's product, nor would it aid in what I do. I have purchased a competitive product, though I did prefer my book.

This system is large enough that there are no backups for the 100 or so cancer patients we are treating at my 3 accelerators in the south (7 in the country and 13 in the world)

Our newest site Focusing on You: Proton Therapy Center Opens at Sylvester - YouTube

https://youtu.be/iLgzxG7j40U

I've never left my book plugged in, and until this year, never had an issue. I am incredibly frustrated at the lack of ownership of what can be a rather incident. My issue is the delamination under the keyboard on the bottom of the base unit. Bulging is on both sides.

At the very least Microsoft could recommend safe ways to dispose of this 4,000$ brick. I am an engineer of several curriculums, and I have recommended our organization cease purchasing for our surface program, and they are complying. (I am a senior engineering manager in the US, and at least I have stemmed the impact to my organization.)

No response from Microsoft calls and the online links lead me to the 'care for your battery' link.

I have purchased almost every Microsoft hardware device up until now, however, this form of treatment will bring an end to patronization, at least from this customer or my corporation.

I've not seen this type of outright denial of ownership of a serious issue in 30 years of technology. A shame Microsoft is choosing an unethical path which directly affects their most loyal customer base (whom else will drop 4k$ on a device.) No one I know for sure.

If you start a class-action lawsuit, count me in!  A $3,000 brick and a dangerous fire hazard

Thanks for creating a FB group. This is clearly a design flaw. If it were an automobile, the TSA would mandate a recall.