Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

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Anonymous

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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62 additional answers

Anonymous

2024-03-25T19:12:16+00:00

Same issue. Replying to help prioritization.
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Anonymous

2024-03-03T11:48:29+00:00

Exact same problem here, definetly since the latest frimware update. No solutions found. Please fix it, it's been almost 3 weeks...
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Anonymous

2024-02-28T16:48:55+00:00

I agree! Mine also started weeks ago!
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Anonymous

2024-02-24T00:13:57+00:00

Downloading the Intel Graphics Command Center app from the Microsoft Store and turning off the Panel Self Refresh in the seems to have solved the problem. This setting can be found by clicking on the System icon and then the Power tab.
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