Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

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Anonymous

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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62 additional answers

Anonymous

2024-04-16T17:38:10+00:00

Is this a permanent fix, or just until the next time the computer goes to sleep?
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Anonymous

2024-04-12T23:53:37+00:00
This key combination was extremely helpful for the past few weeks, however it became tedious to type it EVERY TIME my computer came back up from a blank screen. Initially, I was looking at a solution that invoked the key combination using Task Scheduler, but then played with the following settings:
```
Settings -> System -> Display -> (Related Settings) Advanced display -> Choose a refresh rate
```
My refresh rate was "60 Hz" and so I switched it to "Dynamic (60 Hz or 120 Hz)" [see image below]. This resolved the problem, though I suspect there may be an energy-saving setting that I may have disabled which may have been impacting mouse performance. In any case, extremely frustrating for an advanced user, and certainly any lesser-skilled customers, that will experience this issue that definitely affects the usability. Microsoft should definitely investigate this and issue a fix.

Additionally, I've recently noticed an error in the driver that loads for my graphics card on my Surface Pro [screenshot below]. Not sure it's related, but maybe it will help somebody else?

I have a Surface Pro 9 Model 2038 i7 with Windows 11 (Version 10.0.22631 Build 22631).
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Anonymous

2024-03-29T01:36:56+00:00

I bought 2 Surface Pro 9s'. Both are i7 16GB 256GBSS models. I have not noticed this on her machine but mine does it all the time. I thought it was windows and did a refresh twice.

Now I know I have this issue and CONTROL/SHIFT/Win + B does refresh the graphics driver and correct restore its response.

Shouldn't have to do that. Not sure if a hardware thing or firmware/driver thing. But it's a horrible experience.
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Anonymous

2024-03-28T13:13:17+00:00

Posted March 19, 2024

Thank you for reporting the issue. We are testing a fix that will be released as soon as it passes the quality testing. When the fix is released, it will be made available through Windows Update. While we acknowledge that it is not always possible, you could mitigate the issue by keeping your device plugged into the power supply.

Marking as "Answered" for now to raise visibility.

Sorry, I cannot belive, that I have Surface Book 3 for more than 2,000 dollars and after waking up it has brutal lags. This is Microsoft product which is not able to work properly with another Microsoft product. The issue exist more than 1 year and you are still testing. Unbelivable. When the fix will be done. Give us a date please. Not just: "We are hardly work on it." Because I dont think so. So when is it going to be fixed?
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