Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

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Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

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  1. Anonymous
    2024-02-23T18:20:33+00:00

    It's in Settings > System > Display > Advanced Display. If your device supports it, there should be a dropdown menu allowing you to choose the refresh rate. My available options were 60 Hz, 120 Hz, or Dynamic.

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  2. Anonymous
    2024-02-21T08:23:27+00:00

    Solved my problem! Thanks!

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  3. Anonymous
    2024-02-17T01:02:31+00:00

    I'm having the same problem since the latest update. This work around works. Thanks!

    Microsoft, there's something buggy in the last updates you pushed out. Are you working on fixing it?

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  4. Anonymous
    2024-02-16T11:17:59+00:00

    I have the same issue, tried updating and everything. But when I plug in the power, problem is solved.

    After removing power it returns to be slow, mouse lagging, after a while again.

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