Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-01-20T00:40:04+00:00

    Thanks for the help! Just for future references, what would I need to type in cmd if I wanted to reverse this command?

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  2. Anonymous
    2021-01-20T00:36:07+00:00

    Yeah, I feel the problem is not from the Dock but the SB itself. I've been using Dock with my SP5 while waiting for the SB replacement, haven't had a single stutter

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  3. Anonymous
    2021-01-19T20:58:56+00:00

    I'm trying this out now as well!

    IF someone else wants to try it, unfortunately MS has removed the CsEnabled flag that every support article on the internet is referring to when it comes to enabling advanced power setting and disabling "Modern Standby".

    This helped me bring those settings back:

    In elevated cmd (admin):

    reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0

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  4. Anonymous
    2021-01-19T19:21:08+00:00

    I have now been working for several hours without issues. Before changing those settings I had power cycled / rebooted my laptop at least 20 times today, and the issue would return within 10-15 minutes.

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