Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-01-19T18:35:44+00:00

    How long had it been?

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  2. Anonymous
    2021-01-19T18:28:55+00:00

    All,

    I may have found a solution to the stuttering keyboard/mouse issue. I got this SB3 through work in December. I use a Targus USB3.0 DV4K dock (DOCK190USZ) and have had horrible keyboard/mouse stuttering since getting this new laptop. I was also having issues with my Jabra bluetooth headset constantly disconnecting (using the USB BT adapter that came with it). I disabled 'USB selective suspend setting' under Advanced Settings of the selected power plan (see screenshot). I have done it for both Balanced and High Performance plans (which I had to enable via Powershell, as pointed out previously). No stuttering so far on either power plan, and the headset is also working without issues.

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  3. Anonymous
    2021-01-19T15:48:09+00:00

    Okay finally I wrote a ticket to the business support and demanded on replacement. I bought mine in June 2020.

    They instantly sent me a new Surface Book 3. Until now no stuttering. Not shure if coincidence or my problem is finally solved. I work on the new one now for one full day (enough for a million stutters).

    I recoconized only one small mouse jump... but this could be something on the laser or whatever. I have become oversensitive to input stuttering I think.

    I hope this machine is working now... if not. I'll come back here. For shure.

    Please get back to us in a couple of days, if it works!

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  4. Anonymous
    2021-01-19T12:57:23+00:00

    Okay finally I wrote a ticket to the business support and demanded on replacement. I bought mine in June 2020.

    They instantly sent me a new Surface Book 3. Until now no stuttering. Not shure if coincidence or my problem is finally solved. I work on the new one now for one full day (enough for a million stutters).

    I recoconized only one small mouse jump... but this could be something on the laser or whatever. I have become oversensitive to input stuttering I think.

    I hope this machine is working now... if not. I'll come back here. For shure.

    Was this answer helpful?

    0 comments