Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2023-12-01T16:22:44+00:00

    Thanks for the tip however Map Quest has pop up ads and top and bottom border ads that consume about 35% of the screen's image. Remember "Ask Mr. Jeeves? Or AOL for email? We've come a long way since then and Google Maps, despite its shortcomings, is still the most robust mapping service currently, when it's on a platform other than Microsoft's Surface Pro.

    Further, I'll bet that Surface Pro and Google maps work very well in Europe, Asia and So. America, but not in the USA. Enter the lawyers!

    I still have not heard hide nor hair of Microsoft Customer Service on this issue.

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  2. Anonymous
    2023-11-18T07:16:16+00:00

    Yes, I’ve done all the updates and no change. The strange thing is, is when I first open Google maps all the street names are there and then they disappear. Plus they were there 6 months or so ago. It’s some sort of Microsoft update that has removed them. I suspect it is the Surface Pro X only. I can’t believe that Microsoft would get away with no response if it was all Surface Pros.

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  3. Anonymous
    2023-11-16T19:17:09+00:00

    Ha! Google maps updated their visual presentation, but the bug still persists. This means this a problem with Microsoft. This is why people hate windows and I'm thinking of leaving Surface for something else.

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  4. Anonymous
    2023-10-28T15:32:11+00:00

    Are you referring to Surface Pro or Surface Pro X? From what I have heard, this problem only affects Surface Pro X.

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  5. Anonymous
    2023-10-25T14:16:02+00:00

    I have this problem for maps of Spain, but not maps of Cincinnati. US versus Europe?

    Also, I have this problem on my Surface. But my Dell laptop that I have for work, running Windows and Chrome, works fine even for Spain.

    And of course iPhone and iPad work fine too.
    So it does look isolated to Surface products.

    I wish Microsoft would try to replicate the problem themselves before just offering "fixes" to try, add-ins, etc. Clearly not the issue.

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