Surface Pro 4 Jul 2017 Update - Type Cover not working

Chen,

I'm hoping that this helps others and am awaiting positive news from those afflicted with this issue.

Go to the UEFI menu by long pressing power button and volume up button.

Go to the Device section. You can see an option named as 'Typecover Port' (I cannot remember the exact name but it should be something like that.)

By default it should be toggled on. Turn it off and on again. Click the trackpad and with any luck you should be able to see the cursor again.

Restart and enjoy.

Thank you Barb!  You made my day after a month spent wondering if my keyboard would be useful again...  :-)

please post screen shots. also if windows update pushes out something that

bricks the type cover function again, maybe you can identify exactly what update

it is. but hopeful this is "permanent".

>>and I am not sure if Microsoft is pushing out the old drivers

Chen,

I'm hoping that this helps others and am awaiting positive news from those afflicted with this issue.

Go to the UEFI menu by long pressing power button and volume up button.

Go to the Device section. You can see an option named as 'Typecover Port' (I cannot remember the exact name but it should be something like that.)

By default it should be toggled on. Turn it off and on again. Click the trackpad and with any luck you should be able to see the cursor again.

Restart and enjoy.

Hi all,

I got the same problem as you guys as well. My typecover's driver was not detected in device manager. I contacted Microsoft's support in China and as you may be aware at this stage they could do nothing but probably do a exchange for you. Eventually I managed to sort this out by myself. Here is my method:

Go to the UEFI menu by long pressing power button and volume up button.

Go to the Device section. You can see an option named as 'Typecover Port' (I cannot remember the exact name but it should be something like that.)

By default it should be toggled on. Turn it off and on again. Click the trackpad and with any luck you should be able to see the cursor again.

Restart and enjoy.

This can be  just a temporary fix for some of you. I cannot guarantee it could work for all of you. I must say I'm extremely shocked and disappointed at Microsoft's level of incompetence. There is no way you can compete with Apple if this is your level of quality of products and services. My SP4 has the screen replaced, keyboard replaced and even the pen replaced within a year of usage. It's utterly frustrating and unacceptable. I can honestly say that I won't touch the Surface line ever again and will go back to Mac at some point in the future. Mac's dongle life can be pushed so hard exactly because of the incompetence of its rivals. Get a grip Microsoft!!  

BTW thank you so much for those moderators' support. I know how difficult this job can be for all of you. Microsoft owes you so much that they deserve the failure of Windows Phones and worse sales of Xbox compared to PS. I'm happy to see the Consumer's report on Surface's terrible repairing rate.

Chen

Uodate:  I took it to the MS store and the technician plugged in a diagnostic USB stick into my machine and said "yep its a driver issue. Look here".  When I looked at the screen I could see a list and two items in the list were highlighted in red.  He said that I'd need to do a  factory reset.  He offered to do it for me but said I'd loose all my data and it would take a week.  I couldent wait so I took it home to reset myself. 

So I went home (frustrated) and did a factory reset. Long story short... The keyboard continued to fail.

I went back to the MS store and I got a new machine. I hope another update doesn't break the typecover again.  I lost about 30 hours of my life trying to resolve and rebuild my machine.  Yikes think I'm going to turn off further updates.  I really need a reliable machine when I travel.