Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-07-25T18:39:40+00:00

    Best idea to do this! Thanks for your support! Done. 

    BUT: this issue also happens with surface pro 3 devices. Please mention this with the petition. Thanks!

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  2. Anonymous
    2019-07-25T17:26:48+00:00

    done... please advise to other users to do the same...

    regards

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  3. Anonymous
    2019-07-23T18:11:01+00:00

    I had the same keyboard issue with a surface pro 4 were nothing I tried would make the keyboard or mouse work. I went to the link in this message and downloaded the file related to the 1903 upgrade. Ran the file and rebooted. The keyboard and mouse are now fully functional. 

    Thanks for the info cured my problem

    Roy

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  4. Anonymous
    2019-05-18T02:02:30+00:00

    Where is your country ? Lucky you.

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  5. Anonymous
    2019-05-17T23:34:06+00:00

    I was conflicted about posting again in this thread - partly due to MS addressing my issue of an out-of-warranty SP4, where the keyboard stopped working after specific updates were applied.

    Unless I'm mistaken, They don't read these forums as so many people are still having issues.

    What I did was to write a clear description of the problem and events leading up to the failure of the keyboard, to the Office of Fair Trading in my country, who took the case to MS. After a few weeks of communication back and forth, including with the usual remote diagnosis etc. I was sent a brand new 'upgraded' SP5 and pen.

    MS were actually very professional and polite in their handling of the whole affair, and I had an awesome outcome as I didn't have to part with a cent.

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