Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-23T18:08:13+00:00

    Im  agree with your suggestion.

    Unfortunately my surface cover died completely & I don't know what should i do now. Im a manager and need it for many of peresentation.

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  2. Anonymous
    2018-11-22T16:22:15+00:00

    I was given an option of making an exchange at a price of SGD$638. I find it ridiculous. >_<

    In lieu of the current situation, I have started a petition. I hope Microsoft can take notice and respond immediately to this issue. Pls support and hopefully we csn exert some form of media pressure on Microsoft to take actuon. 😡

    https://www.change.org/p/microsoft-microsoft-to-take-responsibility-for-dead-surface-type-covers

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  3. Anonymous
    2018-11-22T16:21:25+00:00

    I was given an option of making an exchange at a price of SGD$638. I find it ridiculous. >_<

    In lieu of the current situation, I have started a petition. I hope Microsoft can take notice and respond immediately to this issue. Pls support and hopefully we csn exert some form of media pressure on Microsoft to take actuon. 😡

    https://www.change.org/p/microsoft-microsoft-to-take-responsibility-for-dead-surface-type-covers

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  4. Anonymous
    2018-11-19T04:18:28+00:00

    DON'T MS THINK IT'S TIME TO FIX THIS ANNOYING PROBLEM???????????????

    IF MS HAS PROBLEMS THEY SHOULD FIX IT ASAP. I PAYED FOR A PRODUCT THAT IS BROKEN BECAUSE OF THEM. THIS IS NOTHING BUT RIDICULOUS HAVING A TREAD THIS LONG WITH NOTHING BUT PROBLEMS.... 

    Impressive.... so many reports on this same subject....

    I have a SP4 with a cover that stopped working with the update back in 2017, long story short.

    Reboot, reboot with 2 buttons, reinstall drivers, reinstall windows.... etc... Nothing did the trick.

    called MS service center and my warranty was finished 2 months before that, so nothing they could do or wanted to do. They "kindly suggested" to get another cover from them, but with shipping and everything wasn't worth it, ended up buying one in a store that I returned same day because the problem was not the cover, obviously.

    My cover is working well, I tried it on another SP4 and it works great.

    I have being reading this tread for a will and it's just ridiculous the all situation, I was a happy costumer that payed a little fortune for a product, however I'm not happy anymore and when someone asks me about the SP, my answer is very easy "don't buy one" and MS lost at least 11 sales this past year or year and half (just from people I knew were buying or about to buy one).

    I Saw somewhere today that a huge update was released and it was supposed to fix it, tried and the only thing that came out of that was wasting 2 more hours trying to fix something that shouldn't be broken in the first place.

    I bought my unit back in Portugal almost 3 years ago (or so) for approximately 2,000 CAD, moved last year to Canada a few months before the problem. For something this expensive it should work. If I paid that kind of money for a computer I shouldn't need to buy another Bluetooth keyboard to be able to right on my SP4.

    If someone has suggestions or know a way to fix this covers please speak. 

    If someone from MS read this tread.... Guys stop partying around it's time to fix this annoying issue, I take my SP everywhere, before this was easy 1 small and nice package, now is a small package with a keyboard and a mouse, is worse than a laptop.

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  5. Anonymous
    2018-11-18T14:23:48+00:00

    https://www.change.org/p/microsoft-microsoft-to-take-responsibility-for-dead-surface-type-covers?recruiter=852120244&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition

    Hi there, I had created a petition in the hope that many like me who had dead type covers of no fault of us, can show through the petition, our frustration and exasperation with thr situation, hoping that Microsoft can be moved into taking a positive step towards solving this issue. 

    Regards

    Alan (Singapore)

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