Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator
    2017-07-28T11:48:59+00:00

    Hey there, everyone

    I know this can be frustrating, I have been in this situation before, and know how frustrating this can be. 

    All credit to Barb, she tries her hardest to get product, and other folk, at Microsoft to listen. Half of the time, I think even she gets frustrated as well. 

    This site, although it is an official site, is mainly filled with volunteers that want to help other people. It has Microsoft engaged staff, who try to help as well. However, problems come in all shapes and sizes and vary with device. 

    Software teams do often come into these forums, but itis for a brief period of time. 

    I am not making excuses on Microsoft behalf. I am saying this to show that people are trying their hardest to get others to listen to you, and to try and resolve this issue. So while we are frustrated, please remember that we have a Code of Conduct, and we need to ensure it is followed. Also remember, all we want as Community Members who have been chosen to Moderate, is to help you. Even we, have our challenges getting those who can fix things to listen sometimes. 

    Regards,

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  2. Anonymous
    2017-07-25T16:21:49+00:00

    thank you for your prompt reply - I'll try the complete wipe again.

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  3. Anonymous
    2017-07-25T11:45:14+00:00

    I just tried this download again and when I went to install it on my surface pro it said a newer version is already installed  and closed out.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-25T11:03:43+00:00

    Michalis, please reconfirm that this started after the 7/20 firmware updates.

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  5. Anonymous
    2017-07-25T01:52:35+00:00

    I'm also on RS2. it didn't work on mine too.

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