Surface Pro 4 Jul 2017 Update - Type Cover not working

that is extremely unlikely to be the reason.

> and concluded that the problem lies in the magnetic strip ON my surface device itself.

I had called the MS helpline. The technician helped to check on my Surface Pro 4 (remotely) and concluded that the problem lies in the magnetic strip ON my surface device itself.

My type cover works well with other surface devices but other type cover can't work on mine, hence the conclusion.

I'm not 100% sure of this conclusion as I had done a factory reset few days back and the type cover somehow worked! Unfortunately, it's only for a short while as it went back to an undetected state after I had off the surface and switching it on again hours later.

The cost of repairing quoted by the technician is SGD$648 (at least). Really inching closer to getting a ipad pro after this episode. =(

ms support is very bad and very slow to fix a problem .i will tell everyone i know

and tell them don t buy surface product .4 month since my type cover keyboard stop working .but no support or update to fix a problem .plz disappear from tech world microsoft.....

no luck using any of the methods provided

Hi,

In many cases, downloading and installing the latest updates for Windows and your Surface will fix the issue. To see how, go to Install Surface and Windows updates. If you have already done this, please follow below mentioned link and follow the steps:

Troubleshoot your Surface Type Cover or keyboard

Method 1: Reboot your Surface

There may be corruption issues on your operating system that result in your keyboard issue. So you need to reboot your Surface to clear these issues. To do so:

1. Disconnect your Keyboard
2. Reboot your Surface
3. Reconnect your Keyboard.

If this method works for you, you will be able to use your keyboard now.

Method 2: Perform a two button shutdown

There may be corruption issues on your hardware of your tablet that lead to your keyboard issue, and a simple restart is not enough to get rid of them. You need to perform a two button shutdown or force a shutdown to turn off your tablet completely.

You can perform a two button shutdown only if you are using a Surface Pro and Surface Book. To do so:

1. Press and hold the power button on the edge of your device for around 30 seconds and then release it.
2. Press and hold the power button and the volume-up (+) button on the edge of your Surface at the same time for about 15 seconds and then release them. (Do NOT let go the buttons when the Surface logo pops up on the screen.)
3. Wait for about 10 seconds.
4. Power on your Surface. If this methods solves your problem, your keyboard will be recovered.

* For Surface 3, 2 or RT, you need to force a shutdown instead:

Press and hold the power button of your device and release it after 10 seconds. Then power on your device to see if this method works.

Method 3: Update or reinstall your driver

The keyboard of your Surface may fail to work if you are using the wrong keyboard driver or it is out of date. So you should update or reinstall your driver to see if it fixes the problem.

If you still face the same issue please feel free to contact us.