Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-10T08:46:03+00:00

    I have the same issue, no troubleshooting guide that Microsoft has solves anything. And their help desk just wants me to pay because i'm out of warranty. I love the surface, but this makes me never want a surface device again. How have they not patched a fix for this, it seems that many people have this issue. It cant just be a coincidence. My keyboard works on other devices, but no keyboard works on mine. I have only used it as a desktop with the dock and never dropped or mishandled it.

    I have the sp4 already cleaned the ports, did the 2 button power cycle, reinstalled the drivers, verified windows was updated, and factory reset my device

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-07T18:26:34+00:00

    > I did send an email, but I don't think there is a solution. Are you still able to roll back from the Fall Creators Update? If yes, if you try that, do these problems still exist? Support will ask you to reimage from a downloadable recovery image to see if these issues are still present if that fails. https://support.microsoft.com/en-us/surfacerecoveryimage

    >It's up to you if you want to try the complete reimage. It has not helped the folks with SP3 type cover problems like yours.

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  3. Anonymous
    2017-11-07T17:56:57+00:00

    Hi,

    Its an out of warranty surface pro 4. Im located in the uk.

    Neil

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-07T17:41:09+00:00

    > Is this  Surface Pro 3 or Surface Pro 4? Where are you located?

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  5. Anonymous
    2017-11-07T17:38:31+00:00

    The same problem with surface Pro 3

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