Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2017-11-07T17:24:03+00:00

    Hi Barb,

    Maybe you could pass this through to your contact if you see fit.

    As some background I'm suffering from overnight battery drain from a fully charged unit as well as the keyboard issue. Both instigated at the same creators update.

    After a full charge then leaving the surface shut down for 3-4 days (which fully drains the battery as it wont switch on without a power supply)... If I attach my type cover it works and functions fully I can even put the unit to sleep and wake up without any issues.  If I restart or shut down however the keyboard functionality is lost again.

    I've replicated this behavior several times now

    Thanks

    Neil

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  2. Anonymous
    2017-10-30T19:22:35+00:00

    I have the same issue. Happened suddenly in the middle of a meeting. No connection to type cover. It just registers as a HID keyboard, but neither keys nor touchpad works. Even disabling/enabling in UEFI doesnt do anything. I also tried replacing it with another, since I manage around 200 SP4s I have spares, and that didnt do anything either.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-28T10:21:50+00:00

    You're welcome. Glad it worked for you.

    >>Thanks Barb for working so hard on this.

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  4. Anonymous
    2017-10-28T04:09:40+00:00

    Just noting I used this work around and it DID work:

    "Workaround #1

    1.    Power+volume up to boot into UEFI settings.

    2.    Choose Devices.

    3.    Toggle Type Cover Port off and then on."

    Thanks Barb for working so hard on this.

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  5. Anonymous
    2017-10-14T11:20:56+00:00

    Thanks Barb!

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