Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc.

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable.

If anyone come across, this, please help.

**The thread is moved to the cover category.**

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441 answers

Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2017-10-14T11:18:40+00:00

I am 100% sure.
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Anonymous

2017-10-14T09:28:41+00:00

you are not alone, we have been posting/complaining here for the past 3.5 months.

I have also exchanged my machine, but the problem has not resolved - on the other hand, many people don't have this problem at all.
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Anonymous

2017-10-14T09:07:55+00:00

i have done all this.

i reset the pc this week, i.e. started again..... totally... keyboard was fine. i actually did it more than once for a different reason and the keyboard was not always working again. however, this last time, after all the updates, it started playing up. It is only intermittent though, last night it stopped working, this am it is fine again.

it appears to have an issue when the bluetooth driver is unloaded.....

support are willing to exchange, but they only send refurbished units and i have no confidence that it wont be the same........ is it a software or driver issue i am sure....

i am also wondering if the typecover gets affected by heat? i.e. if it has been on for a long period of time....

am i alone with the problem being intermittent? its still working now.....
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Anonymous

2017-10-14T09:00:48+00:00

hi... are you sure? i thought the keyboard was bluetooth.... although u know it directly connects. i thought the direct connection was for the lights etc .....
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Anonymous

2017-10-13T19:20:12+00:00

I didn't suggest that you worked for Microsoft. I appreciate all that you try to do. Microsoft.......not so much.
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