Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc.

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable.

If anyone come across, this, please help.

**The thread is moved to the cover category.**

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2017-10-13T18:41:45+00:00

I'm a MVP/Community Moderator and do NOT work for Microsoft. If I had the power

to do so, I'd replace tablets for everyone with a SP3 that has a non working

battery (myself included) and every SP4 with a dead keyboard and/or shaking

screen syndrome. I email a contact at Microsoft EVERY.SINGLE.DAY about these

type cover issues on SP4 (and a few on SP3). All I ever got back was the work

around I posted which was supposed to be specific to non US typecovers.

If I had a magic wand, I'd use it for sure. But I don't. (And Microsoft wonders

what caused people to give bad ratings to Consumer Reports.. )

>>Barb Bowman offered the following on one of her posts on October 8th but none of it has worked. I am the owner of a business and I am expected to give up my personal PC? How about send me a new one first and after I get it up and running with all of my programs, etc. transferred over I will return this dismal failure of a tablet. Or how about I take a trip to the Apple store?
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Anonymous

2017-10-13T18:27:36+00:00

Did you try this?

In Device Manager, click on the View menu > Show Hidden.
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Anonymous

I reported this back on August 8th immediately after the creators update. I am now kicking myself as I knew it was due to the creators update. If I reverted to the previous version everything was fine. Like a fool, I decided to use a Bluetooth keyboard and patiently wait for a fix. It hasn't happened. Meanwhile I have downloaded and installed every update since but to no avail. I have tried every fix to come along but to no avail. I now, of course, can no longer roll back to the previous version. Basically, I am f***ed and this has turned into a very bad joke.

Barb Bowman offered the following on one of her posts on October 8th but none of it has worked. I am the owner of a business and I am expected to give up my personal PC? How about send me a new one first and after I get it up and running with all of my programs, etc. transferred over I will return this dismal failure of a tablet. Or how about I take a trip to the Apple store?

Edition: Windows 10 Pro

Version: 1703

OS Build: 15063.674

Processor: Intel i7-6650U CPU @ 2.20Ghz 2.21Ghz

Installed RAM: 16.0 GB

Microsoft has really not acknowledged an issue with typecovers. They know about something being amiss with non US typecovers and have told their agents to offer the following workarounds: Workaround #1 1. Power+volume up to boot into UEFI settings. 2. Choose Devices. 3. Toggle Type Cover Port off and then on. Workaround #2 1. Check Settings > Ease of Access > Keyboard and ensure that Filter Keys is disabled. 2. Check BIOS and make sure Type Cover is enabled in Devices. 3. In Device Manager, click on the View menu > Show Hidden. 4. Under HID (Human Interface Devices), scroll down and find Surface Pro 4 Typecover Integration > right-click - Uninstall. (chose option to delete driver/software.) 5. In Device Manager, under Keyboard, if you do not see the type cover, no need to do anything else. I; if you do see it, right-click, uninstall (check to remove software). 6. Shut down (hold shift for a clean shutdown). 7. Hold power and volume up for 30 seconds. The device will flash to EFI and back until it eventually powers off fully. 8. Power on the device. Now the keyboard should work, and all the drivers should be re-installed that we removed earlier. I think your issue is different since for everyone else it doesn't work at all, where yours stops working after a while. You can certainly try the Surface Diagnostic Toolkit if you haven't already https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-the-surface-diagnostic-toolk If this doesn't work and you are in the US, you can go to a physical retail Microsoft Store and they will assist and exchange if needed. Otherwise you should contact support for an exchange https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2017-10-13T18:09:41+00:00

the typecover does not use a Bluetooth connection and this is unrelated.

>>keyboard has stopped working again..... i think it is a bluetooth issue.......
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Anonymous

2017-10-13T18:03:28+00:00

keyboard has stopped working again..... i think it is a bluetooth issue.......

i just turned the pc on (it was turned off with keyboard connected), it did not work. my event viewer was saying the message above, i.e.

the local Bluetooth adapter has filled in an undetermined manner and will not be used. The driver has been unloaded.

what a nightmare..... come on Mircosoft! this is bonkers!!!
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