Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

441 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-24T17:33:43+00:00

    do you have documentation for this September 21 release? As of 9/24

    https://support.microsoft.com/en-us/help/4023489 only lists as of September 14.

    Windows Update History Name

    Device Manager Name

    Surface – Biometric – 2.2.11.0

    Surface Fingerprint Sensor – Biometric device

    •2.2.11.0 Enables support for Surface Pro Type Cover and the Surface Pro

    Signature Type Covers.

    Surface – HID – 1.0.173.1

    Surface PTP Filter - HID

    •1.0.173.1 Enables support for Surface Pro Type Cover and the Surface Pro

    Signature Type Covers.

    Surface – HID – 1.0.2.0

    Surface Pro Type Cover Integration - HID

    •1.0.2.0 Enables support for Surface Pro Type Cover and the Surface Pro

    Signature Type Covers.

    Surface – System – 3.0.0.0

    Surface Smart Cover Backlight – System device

    •3.0.0.0 Enables support for Surface Pro Type Cover and the Surface Pro

    Signature Type Covers.

    or are you looking at

    https://blogs.technet.microsoft.com/surface/2017/09/21/updates-for-surface-pro-4-20-sep-2017/

    which was not published until September 21 and actually lists the same September

    14 bits?

    Surface Pro 4:

    •Surface Smart Cover Backlight v3.0.0.0 enables support for Surface Pro Type

    Cover and Surface Pro Signature Type Covers.

    •Surface PTP Filter v1.0.173.1 Enables support for Surface Pro Type Cover and

    the Surface Pro Signature Type Covers.

    •Surface Fingerprint Sensor Driver v2.2.11.0 enables support for Surface Pro

    Type Cover and Surface Pro Signature Type Covers.

    •Surface Pro Type Cover Integration v1.0.2.0 enables support for Surface Pro

    Type Cover and Surface Pro Signature Type Covers.

    >>We have a new update for Surface Pro 4 drivers and firmware that was just released last September 21, 2017

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-09-24T16:21:29+00:00

    Hi,

    We have a new update for Surface Pro 4 drivers and firmware that was just released last September 21, 2017. We advise you to install these updates to address the issues you were encountering with the device.

    Let us know if you have other queries or concerns for us to assist you further.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-09-16T16:46:18+00:00

    I have the same problem discussed above with type cover not working after the last update.  I took it in to the Microsoft store this morning and they said it is a known issue but that Microsoft does not yet have a fix for it.  They offered to give me a new device and make and copy the image from my current one.  I decided to wait until Update Tuesday to see if Microsoft puts out a fix.  If not, I might just get the new device.  My only hesitation is the hassle with setting everything up on the new one and having some strangers messing around with my data out of my sight.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-09-16T10:29:44+00:00

    Any news from MS on this? I am having the same problem reported in this thread and have done the troubleshooting recommended. Also auto rotation stopped working. Both keyboard and rotation suddenly came back to life yesterday, but stopped working again after a reboot.  

    Running SP4, OS version 1703 15063.608, firmware 17_032_01 64 bit.

    Was this answer helpful?

    0 comments
  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-14T11:40:29+00:00

    ah..

    next step is really the recovery image.

    Was this answer helpful?

    0 comments