Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-09-14T10:36:18+00:00

    If AU = Australia, there is a Microsoft Store in Sydney, and if you are close (I

    know it's a large country) it would be worth going there with your hardware.

    With two separate type covers acting this way, unless there are environmental

    issues (extra heat/cold/humidity, etc.) I'd think software (which doing a

    complete wipe and reinstall from a downloadable recovery image should help

    diagnose).

    the T button getting stuck ? doing what?

    I'm Australian but live in the Philipplines, was just chatting to the AU support. 

    If I was at home I would go to the store immediately!

    When I was typing I used 't' and it went 'ttttttttttttttttt' or more.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-14T10:20:22+00:00

    If AU = Australia, there is a Microsoft Store in Sydney, and if you are close (I

    know it's a large country) it would be worth going there with your hardware.

    With two separate type covers acting this way, unless there are environmental

    issues (extra heat/cold/humidity, etc.) I'd think software (which doing a

    complete wipe and reinstall from a downloadable recovery image should help

    diagnose).

    the T button getting stuck ? doing what?

    >>Will look at the VPN options but according to MS chat support I shouldn't have an issue using the AU link provided.

    >>

    >>Based on your knowledge how likely is it to be hardware v software related.

    >>

    >>Also note, I am actually using it right now. Turn on with Power/Volume Up and it wasn't working in UEFI menu but did on restart. The 't' button got stuck once and also had the "Tablet Mode' message pop up but once I gave the Cover a little nudge towards the tablet it started working again.

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  3. Anonymous
    2017-09-14T00:56:30+00:00

    Yeah I really don't want to stop using this device it's great when it works, it just doesn't consistently enough to be able to do my job effectively. I would definitely disclose issues if it comes to selling it. 

    Will look at the VPN options but according to MS chat support I shouldn't have an issue using the AU link provided. 

    Based on your knowledge how likely is it to be hardware v software related. 

    Also note, I am actually using it right now. Turn on with Power/Volume Up and it wasn't working in UEFI menu but did on restart. The 't' button got stuck once and also had the "Tablet Mode' message pop up but once I gave the Cover a little nudge towards the tablet it started working again.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-13T10:05:15+00:00

    Intermittent errors are the hardest to diagnose.

    Some people who live in unsupported areas have had luck using a VPN to download

    the recovery image from the US. Or you might have a friend with a better

    connection.

    If you've cleaned the contacts, using a recovery image is really the only step

    left considering you have 2 typecover's with the same issue.

    If you sell the device, please disclose the issues you are having..

    >> There have been times when I can't get it recognised for days.

    >>

    >>

    >>

    >>Power/Volume Up and moving Type Cover port on/off in UEFI does not usually work.

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  5. Anonymous
    2017-09-13T03:32:20+00:00

    I am going on month's of having issues on my SP4 and two Type Cover 4s. 

    Attach/reattach does not work consistently. There have been times when I can't get it recognised for days. 

    Power/Volume Up and moving Type Cover port on/off in UEFI does not usually work. 

    When it or reattachment does work, it will almost always stop after 10-15 minutes of using it. Either the 'Switch to Tablet Mode?' pop-up will appear and/or 'USB device is not working properly' message will come up. Seems to mostly happen when using the trackpad but there have been instances when typing only. 

    When this happens, I still have backlight but the device has an error in device manager which can't be fixed with disable/enable/update or uninstall/reinstall driver. 

    I also notice that when it stops, the Surface Keyboard driver is gone and only shows HID keyboard. 

    I have tried refreshing the device. Can not do a full restore to factory because I can't get the recovery image to fully download without error...

    Any help would be greatly appreciated. I do not live in an Official MS supported country.  I am very close to selling my device (which was a gift that I want to love) and get a Mac :(

    Thanks in advance.

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