Surface Pro 4 Jul 2017 Update - Type Cover not working

this solution only enabled the mouse in the UEFI, not the keyboard(tried it in the date section in UEFI and the keyboard wasnt working). And as soon as it goes into windows it gets disabled again :/ 

i think that this is a clear firmware issue

Thank you very much for all the work you've done, do please spread this method to other similar threads, really appreciated.

Chen

I keep emailing an internal contact about this issue. He stated 10 days ago that he counted the number of unique names posting here and said there were 15 unique names. I keep pushing for a response and a fix. I send email nearly every single day.

All you can do is contact support and exchange https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers - and if you live in a country where the SP4 is not sold, then you will have to find someone in a supported country to initiate the support request, you will need to ship your Surface to that person for them to send in. They would receive the replacement and need to ship back to you. And that person would need to pay the costs (if out of warranty) and work out reimbursement with you. (This is why I discourage people from buying a Surface in a country other than the one they live in).

What about people who are living in different countries or actually continents that don`t have Microsoft store (I am living in Egypt), i have been facing the same issue of the type cover showing up in the device manager but not registering any action neither the keyboard or the mouse, even the back-light is not working.

Hi Barb,

What about people who are living in different countries or actually continents that don`t have Microsoft store (I am living in Egypt), i have been facing the same issue of the type cover showing up in the device manager but not registering any action neither the keyboard or the mouse, even the back-light is not working.

I have tried all of the proposed solutions even a full machine reset after downloading the 12H surface stock recovery, but still i didn't have any luck.

I am really grateful for all the efforts that you have been doing on this thread and i totally understand that it is out of your hands, yet i would like to know your advice on the current situation.

Thanks in advance,

Omar Islam

I think you should wait until computers are fixed with an update from Microsoft. I believe, it is not a hardware problem. I am sitting and waiting for them to come out with a prmanent fix and confirm by other users before wasting more time