This is normal?
All on the same date!
http://www.surfaceforums.net/threads/sp3-touch-screen-and-keyboard-not-working.14831/#post-171824
https://www.reddit.com/r/Surface/comments/6q6uqy/disappointed\_with\_microsoft\_support/
http://forums.hardwarezone.com.sg/tablet-den-328/ms-surface-pro-4-singapore-5198256-232.html