Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-30T15:41:51+00:00

    sounds like

    https://answers.microsoft.com/en-us/surface/forum/all/pro-4-keyboard-not-working/368de9de-326e-4be6-9664-df365aa37008

    and

    https://answers.microsoft.com/en-us/surface/forum/x/y/1c188925-c234-4369-8c93-af74417534d1

    I don't have a solution for you. subscribe to those threads and see if Microsoft

    eventually responds officially, or consider exchanging your Surface (there will

    be a cost to do this if out of warranty).

    >>Yes, I think so.

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  2. Anonymous
    2017-07-30T15:29:30+00:00

    Yes, I think so.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-30T15:02:53+00:00

    did this start after the recent firmware update?

    >> my type cover is not working

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  4. Anonymous
    2017-07-30T14:31:15+00:00

    my type cover is not working. Options that I have tried include, resetting the computer and following Microsoft's solutions but nothing works.

    I also don't see the type cover driver in the device manager and I can't download iI from the Microsoft website.

    I have also bought another second hand type cover but it doesn't work as well.

    any advice will be much appreciated as I am currently preparing for my dissertation.

    Thanks!

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  5. Anonymous
    2017-07-30T08:31:41+00:00

    Well, I spent most of yesterday with Microsoft trying to assist me by accessing my Pro 4 remotely.  They tried reinstalling the drivers, updating Windows, resetting Windows and a dozen other things - none of which worked.

    I'm going to give it another go today and as I have now joined their Assure programme I hope they get the problem fixed.

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