Surface Pro 4 Jul 2017 Update - Type Cover not working

Anonymous
2017-07-23T01:24:48+00:00

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc. 

I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable. 

If anyone come across, this, please help.

**The thread is moved to the cover category.**

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-19T07:23:56+00:00

    I think the best way to go is a media campaign to open up the ineptitude and sheer disrespect of customers by Microsoft. Otherwise, this will go unnoticed.

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  2. Anonymous
    2018-12-20T16:35:10+00:00

    Since I last posted nothing has changed. I have tried everything that other people have tried. My symptoms are the same: HID driver (3 copies), no Type Cover device driver.

    Years ago I bought a Logitech bluetooth type cover for an old Ipad 2, and I am reduced to using that with my Surface Pro 3. At least it works. I am using it to type this.

    Given the deafening silence from MS there is no point in purchasing another type cover. The evidence posted on this thread suggests (overwhelmingly) that the problem does not go away by substituting another type cover.

    I doubt that I will ever see any acknowledgement or fix coming from MS. At least by posting here all you poor suckers buying MS hardware will know you have been suckered.

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  3. Anonymous
    2018-12-10T23:52:45+00:00

    Microsoft, look me straight into the eyes. Is this a strategy to break older models so we buy more n.. Stop looking at the ground *******. I SAID: Are you purposefully breaking our laptops with your firmware updates to make us buy new ones????

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  4. Anonymous
    2018-12-10T23:35:07+00:00

    For me it says the driver is there but my typecover is just not responding. Except in uefi boot. Tried reinstalling but nothing helped. WORST INVESTMENT EVER already had 1 surface replaced for faulty behavior and now this. Outside of warrant by 2 months ffs. DONT JUDGE A BOOK BY ITS COVER. IT MIGHT LOOK SLIM AND SEXY BUT THIS DEVICE WILL SCREW YOU IN THE END. and just when you think it couldn't screw you more it turns into portrait mode forever. (no joke here) I'm literally typing this in portrait mode in my touchscreen keyboard :'(((((((

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  5. Anonymous
    2018-11-22T16:20:19+00:00

    I was given an option of making an exchange at a price of SGD$638. I find it ridiculous. >_<

    In lieu of the current situation, I have started a petition. I hope Microsoft can take notice and respond immediately to this issue. Pls support and hopefully we csn exert some form of media pressure on Microsoft to take actuon. 😡

    https://www.change.org/p/microsoft-microsoft-to-take-responsibility-for-dead-surface-type-covers

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