Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-29T21:05:22+00:00

    SAME ISSUE. On June 27th I received the same black screen with No Bootable Device when I powered up. I checked the boot configuration, created the Microsoft Data Eraser on a FAT32 formatted 16GB and 32GB USB, created the Surface Go 2 recovery image on a 16GB and 32GB USB. NOTHING. My warranty expired 3 months ago I have spoken to Microsoft and their brilliant solution was 1.) to buy a **** replacement for 249! or 2.) Thy had the audacity to suggest I buy a brand new device!!!! After a year. Mind you this is my 5th Surface device starting from 2017, so I am averaging 1 new device per year! Can I get at least 2 years out of this ****! I left Microsoft in 2019 and bough an ipad but I need desktop/tablet capability so I foolishly went back to this obviously inferior product.

    MY case # from microsoft support is Case# 1040798146, they escalated my case and those are the recommendations I received.

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  2. Anonymous
    2022-06-29T13:52:18+00:00

    I opened one case by chat with MS support.
    At least, the issue is well known by Surface team (no ETA) and I'll be informed by e-mail once one new/fixed image version is available to download.

    I wish they'd tell the CSRs that, or at least update the script questions on their database. I still got the stock responses for the most part but my CSR seemed to understand there was a problem when I pointed to their own MS troubleshooting forums.

    I'm curious what they'll say to me when my turn comes around.

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  3. Anonymous
    2022-06-29T13:26:48+00:00

    I opened one case by chat with MS support.
    At least, the issue is well known by Surface team (no ETA) and I'll be informed by e-mail once one new/fixed image version is available to download.

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  4. Anonymous
    2022-06-29T02:31:15+00:00

    This worked! Called 1-800-Microsoft, Select 1, 2, then serial number, then 3.

    This will get you to an agent.

    This agent transferred me to the Surface team.

    Surface team agent got the serial number and firmware version from me. Explained that although it was out of warranty, this is a known issue on their end and they will escalate it to their device replacement department. 72 hour turnaround time. He took down my shipping address to send the replacement to.

    Fingers crossed. My daughter won't be happy that she lost everything stored on this device but hopefully it's a good lesson for her to back up her data in the future.

    If MS said it's a known issue on their end, then there is hope yet. If I don't hear from them I'll call again at the end of the week.

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