Repeated BSOD after firmware update - Surface pro 3, Windows 10

Anonymous
2015-09-30T05:24:22+00:00

Hey everyone

There was a firmware update for the SP3 I just did and my device now seems completely bricked. When I boot it, I instantaneously get a BSOD with one of those two messages : kernel security check failure or driver unloaded without cancelling pending operations.

The BSOD tells me I have to use a win10 device to boot it from, but when I tell the BIOS to boot with my USB win10 key, it doesn't and keeps telling that the OS can't boot and to use a win10 disc (no CD reader on the SP3). Nothing I've tried works so far. 

I've had my sp3 for just over a year and I really liked it before windows 10, and I really hope I can get it fixed.

Thanks for your help, 

Émile

Surface | Surface Pro | Install and update

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Anonymous
2015-10-01T02:21:41+00:00

MODERATOR EDIT (10/5/2015): Steps listed here previously are now updated to the following.  If you receive a blue screen error after installing the 9/29/2015 Surface Firmware Update please start at step 1 to address.

Step 1 – System Restore Point

1.    Boot Surface using USB recovery media.  If you do not have recovery media you can download from here: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage.  Once you have recovery media proceed to next steps.  Note:  The USB drive must be formatted to FAT32 (not NTFS) in order to work correctly.

2.    Press and hold the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.

3.    When prompted select the language and keyboard layout you want.

4.    Select Troubleshoot, then Advanced Options, followed by selecting System Restore then select the target operating system.

5.    In System Restore, click Next.

6.    Click on a system restore point that was prior to applying the System Firmware update. Please use a restore point 9/28 or earlier.

7.    Click Next.

8.    Click Finish.

9.    Click Yes when asked if you want to continue.

10.    After moving to an earlier restore point you should boot into Windows.

If you were able to restore to an earlier restore point you should now be able to use your Surface again, no additional steps are needed.  If you were not able restore to an earlier restore point or you did not have a restore point then continue to step 2 below.

Step 2 – Safe Mode

1.    Boot Surface using USB recovery media by pressing and holding the volume-down button while you press and release the power button.  When the Surface logo appears release the volume-down button.

2.    When prompted select the language and keyboard layout you want.

3.    Select Troubleshoot, then Advanced Options, followed by selecting Command Prompt.

4.    Type the following command in the command prompt and then press enter:

               bcdedit /set {bootmgr} displaybootmenu yes

5.    Type the following command in the command prompt and then press enter.

               exit

6.    Press Turn off your PC.

7.    Press the power button on Surface to turn it on.

8.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

9.    Press “4” to enable Safe Mode.

10.    Surface may do disk checking as well as perform a scan and repair.  Surface will then restart.  If Surface does not do this and instead boots into Safe Mode, go to step 13.

11.    Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.

12.    Press “4” to enable Safe Mode.

13.    Surface will start in Safe Mode.  Sign into Surface.  Press the Windows Start Menu, press Power and select Restart.

14.    Press Enter when the Windows Boot Manager screen comes up to boot into Windows 10.

15.    Surface will start normally.  Sign into Surface.  Right-click the Windows Start Menu and click Command Prompt (Admin).

16.    Click Yes to allow this app to make changes.

17.    Type the following command in the command prompt and then press enter.

               bcdedit /set {bootmgr} displaybootmenu no

18.    Press the Windows Start Menu, press Power and select Restart.

If you are now able to boot into Windows you should now be able to use your Surface again, no additional steps are needed. If you were not able to boot into Windows then continue to step 3 below.

Step 3 – Reset Surface to factory settings

1.    Follow the steps in the article below to boot Surface using USB recovery media and reset Surface back to factory settings: http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/usbrecovery

Please let us know how it goes.

Thanks,

Josh

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  2. Anonymous
    2015-09-29T23:11:31+00:00

    Split from this thread.

    I just installed the most recent firmware update.  Things seemed to go fine, but when the SP3 went to reboot, it was unable to do so and now is stuck in a loop where it can't restart and powers down.  Suggestions, please, on how to get this resolved.

    Edit:  in my panic, I realized I didn't provide much info for anyone to offer suggestions.  My SP3 was running Windows 10 Pro and was working fine.  There was a firmware update (dated today, 9/29/2015, I believe) that seemed to install normally, the SP3 rebooted and seemed to be updating things as expected, except when finished, I got an error message that said something like something had gone wrong and information was being collected and sent to MS.  Once that was done, the SP3 wouldn't start boot into Windows.

    The first screen (that passed by quickly!), said something about "Your PC ran into a problem and needs to restart -- we'll do it for you"  In small print at the bottom, I believe, was a message something like DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (whatever that means) and I believe there was some file named something like SurfaceIntegrationDriver.sys in parentheses.

    Before I even had a chance to completely read the screen, the SP3 rebooted and came up with a more ominous screen:

    Recovery

    Your PC couldn't start properly

    After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.

    Error code: 0xc0000001

    Press the Windows key for UEFI Firmware Settings

    I have no clue what that last line means, but pressing the Windows key did nothing.  It then shut itself off.  Yikes.

    I've tried restarting is several times with the same result:  the first try will generate "Your PC ran into a problem and needs to restart" -- and there have been a few different explanations including:

    DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (SurfaceIntegrationDriver.sys)

    ATTEMPTED_WRITE_TO_READONLY_MEMORY (SurfaceIntegrationDriver.sys)

    SYSTEM_SERVICE_EXCEPTION (WUDFRd.sys)

    KERNEL_SECURITY_CHECK_FAILURE

    Any suggestions? TIA.

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  3. Anonymous
    2015-09-29T22:01:24+00:00

    i dont have any windows 10 media, as this was the pc was upgraded (about 2 months ago) from windows 8, so i cant just insert any thing  to boot up (and this is a surface pro 3, other than a USB port i dont have any media options). i have tried the windows repair option and it didnt help. have also tried to recover to a previous build. all have failed.

    there was only one update that showed up, and since the machine is dead i cant tell you what it was

    the only message i get is

    driver_unloaded_without_cancelling_pending_operation

    beyond  that nothing but endless reboots and failures

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  4. Anonymous
    2015-09-29T21:01:13+00:00

    I am hitting this same or similar issue with the September update.  The issue causes an endless reboot cycle and has been reported in a number of different places. 

    The canned answer provided above does not address the problem or even acknowledge that it might be an issue with the update.  I haven't tried in a couple of days now but it seems a clean install will work correctly until it is connected to the internet and the automatic update kicks in.  

    Please note this is not the same as the August update issues as is also suggested as a problem on other threads.  That particular failure blocked a different machine but has been fixed.

    Is anyone actually looking at the issue or is this the only response we are going to see to address it?

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