Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-16T15:56:19+00:00

    Exact same issue, using the Pen causes a freeze & then a black screen. Applications like Teams have the windows blacked out after the freeze and have to be quit and restarted. 

    Source

    Desktop Window Manager

    Summary

    Stopped working

    Date

    ‎16/‎03/‎2021 10:57

    Status

    Report sent

    Description

    Faulting Application Path: C:\Windows\System32\dwm.exe

    Problem signature

    Problem Event Name: BEX64

    Application Name: dwm.exe

    Application Version: 10.0.19041.746

    Application Timestamp: 6be51595

    Fault Module Name: HeatCore.dll

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 54ab4a1a

    Exception Offset: 0000000000035b5d

    Exception Code: c0000409

    Exception Data: 0000000000000002

    OS Version: 10.0.19042.2.0.0.256.121

    Locale ID: 2057

    Additional Information 1: b111

    Additional Information 2: b111fda7573a1e10441015376b653053

    Additional Information 3: f2cb

    Additional Information 4: f2cb04e9d7bee3b9ba950fa6b38410fa

    Extra information about the problem

    Bucket ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)

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  2. Anonymous
    2021-03-15T04:24:26+00:00

    Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

    Source Desktop Window Manager

    Summary

    Stopped working

    Date

    ‎11/‎12/‎2020 1:07 PM

    Status

    Report sent

    Description

    Faulting Application Path: C:\Windows\System32\dwm.exe

    Problem signature

    Problem Event Name: BEX64

    Application Name: dwm.exe

    Application Version: 10.0.19041.508

    Application Timestamp: cd97c98b

    Fault Module Name: HeatCore.dll

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: c6130bfa

    Exception Offset: 0000000000035afd

    Exception Code: c0000409

    Exception Data: 0000000000000002

    OS Version: 10.0.19042.2.0.0.768.101

    Locale ID: 1033

    Additional Information 1: b111

    Additional Information 2: b111fda7573a1e10441015376b653053

    Additional Information 3: 02f1

    Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

    Extra information about the problem

    Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

    Hello, Yes, after I upgraded to Windows 10 20H2 yesterday. I had no problems at all before thhe upgrade. And the dsm.exe is missing from the Services? Would this be a bug microsoft have to fix?

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  3. Anonymous
    2021-03-09T22:06:17+00:00

    Okay, so even on the 26. Version driver I had a black screen crash this morning.

    Seen some reports that this "might be due to onenote" so uninstalled the Office version of OneNote 2016.

    Will see how that goes and maybe upgrade the drivers to latest again.

    Yup, same here, I just had a black screen on version 26. Maybe it is some other driver that is causing the problem? Probably the digitizer one, let's just hope that it gets better in a future update. I've seen a post from someone with that problem on Windows 10 21H1 Release Preview :(

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  4. Anonymous
    2021-03-08T02:43:04+00:00

    I can confirm that I used OneNote extensively during 2019-2020 and never experienced this issue up until late 2020.

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  5. Anonymous
    2021-03-07T23:33:51+00:00

    Okay, so even on the 26. Version driver I had a black screen crash this morning.

    Seen some reports that this "might be due to onenote" so uninstalled the Office version of OneNote 2016.

    Will see how that goes and maybe upgrade the drivers to latest again.

    Was this answer helpful?

    0 comments