Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous
2020-11-13T05:11:27+00:00

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-07T11:00:08+00:00

    Okay, so the first version starting with 27 does have the issue as well, so I think it only works with version 26.x

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  2. Anonymous
    2021-03-03T12:27:53+00:00

    Maybe this has something to do with the change from version 26.x to 27.x in May 2020. I will now try the first driver with the version number 27 and see if that works.

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  3. Anonymous
    2021-03-02T20:00:03+00:00

    I am having the same problem!

    Hi, please copy and paste the error log from Reliability Monitor on here. Thanks!

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  4. Anonymous
    2021-03-02T19:39:21+00:00

    I am having the same problem!

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  5. Anonymous
    2021-02-26T08:18:12+00:00

    I still can't find it. Was your language maybe set to something other than English when posting?

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