A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
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Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
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Anonymous
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Anonymous
2020-12-17T19:02:57+00:00 I started posting in the summer when I got my SB3 and experienced the freezing. After working with MS tech support to download diagnostics and updates (they did that virtually by taking control of my SB3), mine behaved better but was not cured. They called back to see how it was doing and after we determined nothing else could be done, they just sent me a new replacement SB3. No problem since. My takeaway is that it's a hardware problem. They are willing to stand by their product and replace it, you just have to spend time with tech support.
benpdx
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Anonymous
2020-12-17T18:46:09+00:00 After yesterdays post I'm back at the office, 60 degrees (F) here, just turned on my Surface Book 3 with Nvidia GTX cards... Using Logitech G700s mouse, and here we go again, mouse freezes from time to time. Microsoft, do you hear us? please tell us if this issue can be fixed on your end, or if this is a hardware issue that you can not fix.. Don't ignore us, we are extremely loyal customers.
Thank you,
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Anonymous
2020-12-17T08:13:51+00:00 "After testing for an hour I still got a few mouse freezes, but definitely less"
The only workaround for the keyboard/mouse stutter is to use BT keyboard and mouse or HandheldSci BT-500.
Ramping up power use is more likely to generate overtemperature issues of which the SB3 suffers.
David
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Anonymous
2020-12-17T02:19:59+00:00 Wow you rock man!