A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 Randomly Freezing
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Anonymous
As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. Sometimes it will freeze and i have to hit the power button and that seems to unfreeze it. Very annoying, not to mention the screen dimming and getting bright on its own even though the option for it to do that is turned off.
Surface | Surface Book | Display and screen
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Anonymous
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Anonymous
2020-12-11T16:26:46+00:00 Finding the exact same issue while I type this on my new Surface Book 3. I have 2 external monitors (in extend mode) attached. An interesting thing that I noticed is that I can move the cursor to the other monitors while my laptop screen freezes and they seem to be working normally suggesting that the problem is only with the display/screen of the Surface Book 3.
Once my screen froze completely and did not return to normal even after waiting for a minute until I detached and reattached the screen to the keyboard.
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Anonymous
2020-10-23T07:25:14+00:00 I really appreciate all the info Andre~
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Anonymous
2020-10-22T05:10:03+00:00 You should get it automatically if you go do a manual search for Windows updates.
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Anonymous
2020-10-22T05:08:58+00:00 The freezing issue that begins when you attempt to draw or write with a Surface Pen or your finger should be fixed once you install the Windows 10 Cumulative update 10-2020 KB4579311. It fixed the issue for 2 - Surface Book 3s for us at the University I work for.