Surface Book 3 Randomly Freezing

I am having this same issue and cannot find a solution. I've already checked all drivers, re-installed the OS using a fresh image, completed all my windows updates, run the surface diagnostic toolkit, and run system file checker. This issue happens all the time and my machine cost over $3000. 

The laptop frequently freezes and the cursor stops moving/I am not able to use the keyboard for 2-5 seconds each time. When this happens, the screen is still refreshing. For example, my mouse has stopped working multiple time while filling out this support ticket, but on-screen animations such as the blinking cursor while typing are still moving. I am using a Logitech mouse and keyboard with a USB dongle that worked perfectly with my previous system and still do (I tested over the past week). This issue also happens when I use my laptop's trackpad, so it is not the mouse and keyboard itself that are causing this. I have plugged the USB dongles into both the Surface Dock 2 that is connected to my Surface Book 3 and to the laptop itself. This issue is still happening, so it is not the Surface Dock 2 that is causing this. I have also unplugged the laptop from the Surface Dock 2 with the USB dongles attached to the laptop and this issue is still happening. 

The second issue that I am seeing is that, when attached to an external monitor via USB-C to DisplayPort, sometimes my laptop screen stops working while the attached monitor continues to work. For example, about 15 minutes ago my cursor stopped moving on my laptop screen and I assumed that it was frozen because of the first issue I explained above, but when I dragged the cursor to the external monitor it was still working completely fine. Additionally, if I drag something like a browser window from the external monitor to the laptop screen it will not show up until the computer has unfrozen. I have disconnected all peripherals from the laptop and tested this issue is still happening. I have also tried a USB-C to HDMI cable and this issue is still happening. I have also tried an old Surface Dock 1 with a display port to mini display port connection and it is still happening. 

The freezing cursor issues (first one explained above) is happening more frequently than the monitor issue, but both are interrupting my productivity and meetings. For example, I could not take myself off of mute when asked a question during a call because my cursor just stopped working all of a sudden (trackpad didn't work either).

I have followed all the standard troubleshooting steps such as: run the Surface Diagnostic tool, install the Surface Book 3 drivers msi package, re-install the OS using a clean image and the Windows 10 media creation tool, make sure that all windows updates are installed, run the Windows 10 system file checker, and monitor the task manager for any processes that are causing spikes in CPU or memory utilization (none were found).

I'm having the exact same issue.  Power off and then back on seems to reset it.  Maybe my imagination, but it seems to happen worse when I have a 2nd monitor connected using the Docking station?

For me, it sometimes comes back on it's own after 5-10 seconds, but often freezes indefinitely until I press the power button to wake it back up.  (Note, I am not powering down the machine and restarting it.  Just putting it to sleep by tapping the power button then waking it back up.

I share the same disappointment as the other posters of this thread.  This was quite a bit of money to spend for me and to have this issue happen so often while I'm trying to work is frustrating to say the least.  I've been a loyal consumer of Surface products, but this has dampened the experience of working on this system so far :(

Please prioritize and fix this as soon as possible!

Hello, 

Unfortunately, I have recently updated to all the current drivers and firmware for Nvidia, Windows, Iris-Plus Graphics, and the Surface itself. I have seen absolutely no change in the issue. As a technologically advanced person , I will never purchase a Surface Book again.

Andrew

No Bluetooth devices here and mine locks up. Just locked up this morning. Seems to happen to me when i lock the computer and walk away for a brief period.  I come back 3 minutes later and screen is frozen, mouse is frozen, does not respond to keyboard input. I'm on a Surface Dock 2 so i unplug it and open the book. Frozen solid. Only thing that brings it back to life is 15 seconds on the power button. Once i'm back in i go to event viewer and same thing, nada.

I also recently updated to Win 10 2004. It appears the fix was not in it. I was really hoping i was buying a device that Microsoft would have put through rigorous testing, after all its got their name on it but i guess not.