Hi, I'd absolutely like to join you in filing a class action lawsuite but have no idea how it works. Are you going to do it?
Surface Book 2 battery drain whilst off
I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
160 answers
Sort by: Most helpful
-
Anonymous
2020-07-04T06:25:44+00:00 -
Anonymous
2019-12-12T13:56:27+00:00 Hello!
I also have bought the SB2 15 in about a month ago and have noticed that the battery drains around 2-3% overnight after I shutdown my laptop completely.
I have disabled all the features like csenable to 0 in regedit, and disabled fast startup etc. I even tried the leaving the laptop open at night to no avail. I have contacted microsoft regarding this issue and they offered me a replacement device, which I accepted.
The bad news is that the replacement device suffers from the same problem. I have read so many threads at the moment with the same problem and without a solution, and also read about many people having the same problem with every replacement device they got.
So from my experience, the problem wasn't solved through a replacement device. Now the real question is: "is there any SB2 that doesn't suffer from this issue?!?! I would like to know if it's a design problem or if a high percentage of these laptops suffer from this problem"
The problem with the laptop draining so much battery when off is that it cycles through the battery much faster even when not in use. I used to discharge my laptops to 50% and then store them away if I knew I wouldn't use them for a while. The battery drainage issue makes this impossible since the battery will discharge to 0% if left for a couple of weeks.
Is there ANY official reply from MS saying that this is a design issue?
-
Anonymous
2019-11-09T07:30:32+00:00 No, there’s no update. Ive been asking since I bought the SB2. It’s just the “design” of a flawed product. Microsoft will pretend like it’s the first they’ve heard of it if you ask them. They’ll offer “solutions” like “make sure you’re switching it off properly” then ignore you after a while.
A shame really as it would be a decent laptop otherwise. But I will never buy another Microsoft product again.
-
Anonymous
2019-08-09T12:33:35+00:00 If this issue has been going on since the first generation of Surface PCs, in addition to "disappointed", I would add "depressing".
-
Anonymous
2019-08-09T08:46:36+00:00 Yes, this is an old issue dated from the 1st gen of Surface PC. My Surface 4 and Surface Book 2 have exactly the same draining issue.
For many years, Microsoft took no action or even explanation towards this dreadful issue, which, surprisingly, no other major brands suffer.
"Disappointed" is all I can say