Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-01-07T13:36:39+00:00

    I have the same exact problem. The battery drains while the device is shut off. Sadly, I just realized and now I have to Warranty and Microsoft store told me all they can do is to charge me CAD810 and give me a refurbished device!!!!! What should I do? ![](https://learn-attachment.microsoft.com/api/attachments/ee3e40b4-f7f0-4e1d-8502-41d1c0c3efe4?platform=QnA

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  2. Anonymous
    2020-01-06T10:18:29+00:00

    Same issue here.  Welcome to the club I guess.  As is like many of your stories, I, too, suffer from same exact problem. I have it down to only losing 2% (overall) overnight but most coming from Battery 2. I guess I should be glad.  I actually try different methods of shut down each time, recording the % of batt. life and then record the next morning, etc...  I have tried nearly EVERYTHING I have read and have performed every "trick" aforementioned in this thread. I will try to contact Microsoft Support soon and maybe they will have a solution.  I really hope they don't offer a replacement as I have customized my SB2 to be my "Dream Machine" since I waited so long to get one. Regardless, I'll keep everyone posted.

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  3. Anonymous
    2020-01-01T18:51:17+00:00

    Same problem here (a few months old). Battery appears to be constantly draining.

    I have also never got anything close to the 17hrs of lifetime that was advertised which is really disappointing and was actually the major reason I forked out for the highest end Surface book 2 in the first place.

    Tried to reinstall windows but it's made no difference. Whilst I get ~10hrs of on-time from a clean install of windows that's sitting idle in battery saver mode I too am draining when the device is off and not even in use (~10%/day). It's completely unacceptable.

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  4. Anonymous
    2019-12-15T19:54:33+00:00

    Yes, the drain is a result of the detach function. I cannot remember where I read it, and I don’t think Microsoft has officially announced it either, but it seems to be “officially” the cause. 

    It won’t be fixed either. Microsoft ignore threads like these.

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  5. Anonymous
    2019-12-15T19:13:40+00:00

    Hi, 

    Welcome to the club :(

    There is no solution I’m sorry to say. It seems to be a “feature” of the SB.

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