Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-12-15T17:19:02+00:00

    Hello,

    I don't know if this has always been the case, and I've never noticed it before, but my surface book seems to be draining it's battery whist completely shut down.

    I only just started taking notice because I thought it was my 'Surface Dock' not charging. I updated the dock to the latest firmware and thought that the end of the problems, but, alas no.

    I jave got to do some more test but on first glance I think I might be loosing substantially more charge (whilst shutdown) thanĀ  the reported 5-6% mentioned in some posts.

    I have read through most post, and a few external links, am I right in thinking there is, as yet, not solution to this problem?

    Thanks all

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  2. Anonymous
    2019-12-13T10:51:54+00:00

    I even tried to power it off by pushing the power button for 15 seconds and that also didn't work... can any microsoft representative just inform us what exactly is consuming so much power?

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  3. Anonymous
    2019-12-12T21:04:52+00:00

    This is a serious design flaw: the reports about the battery drain have become too many to just be ignored or dismissed. Microsoft will never admit their fault: if it were a design feature, it would have been patched long ago.

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  4. Anonymous
    2019-11-12T20:57:11+00:00

    If Microsoft actually knew about this issue years ago and did nothing to prevent / correct it over time, that would be an appalling behaviour on their part.

    Currently, I cannot recommend a Surface Book device, and if a friend or acquaintance asked me about buying one, I would try to steer them away from it.

    Sorry, but this is not a feature (fast startup, or whatever): it is a serious design flaw.

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  5. Anonymous
    2019-11-12T02:06:04+00:00

    in fact this is a known issue to microsoft years ago. I remember MS somehow officially said it wont be fixed.

    Even though I love SB and surface in general, I advise to stay away from Surface series before this ridiculous design flaw gets patched.

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